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Need technical support, custom volume packages, false-positive evaluations, or API integration keys? Get in touch with our engineering and support departments.
Here at ZeeroGPT, we make quick and helpful customer support our top priority. We know how frustrating it is when a pending draft confirmation or a stuck API integration halts your daily flow. That's why we don't use generic queues. Instead, we divide our support specialists into focused channels, specifically Technical Assistance, Enterprise Account Billing, and Academic Outreach.
We aim to get back to you fast, promising a reply to every single ticket within 24 business hours at most. If your issue involves code setups, endpoint errors, or webhook timeouts, it goes straight to our dev team. For billing questions or account cancellations, our customer success team will sort it out directly.
No algorithm is perfect. Since our system uses math formulas to find AI patterns, it can occasionally flag real human writing by mistake. If you get a wrong result, drop us a line. We look at every report to tweak our settings and improve the engine.
To report a false positive, pick the vetting option in the subject menu below. Please paste the exact sentences that triggered the warning, tell us the scan ID if you can see it in your logs, and add any helpful background info. Our team checks every single report to make our tool better.
Need to check text automatically at scale? ZeeroGPT offers a powerful API built for publishers, content teams, and universities. You can hook it directly into your platform to scan text, check grammar, or humanize copy instantly. It is fast, highly reliable, and supports webhooks to keep your workflows moving.
To grab your API key, select "Enterprise API Access" in the ticket form. Share a quick summary of your monthly volume estimates, what programming language you use, and what you are building. Our team will provide test keys, API guides, and custom pricing based on your volume needs.
This usually happens if a text contains highly uniform sentences, low vocabulary variation, or formal academic structures. AI is trained on clean, standard grammar, so highly polished, formal human writing can sometimes resemble synthetic structures. Using our Humanizer or Paraphraser can help introduce natural variation.
We support popular credit cards and secure checkouts. You can cancel whenever you want. Just go to your account settings and select the cancellation option. You will keep your access until the end of the paid month.
Yes, we are on it. Our team is writing code to accept PDF and Word files. For the time being, you can just paste your sentences directly or upload standard text files. We plan to roll this update out by late 2026.